Q: What is the warranty covers?
A- All of our parts and electronics are covered under 30 Days warranty at no additional cost, when its purchased Directly from TekDep.com,
Q: How & When To Request Warranty/Return Request.
A- All Warranty requested must be submitted on or before 30 calendar days of package delivery date, Request form is below this page but you can contact us via email firstname.lastname@example.org , Please include order# & and reason for return/warranty
Q: What’s the warranty covering and what’s the coverage limits?
A-We repair or replace when Part, Tools or gadgets fail under normal condition,
Customer pay’s shipping back to us and will pay shipping back to you, Will pack the item well and secure and ship to you and provide you with tracking number.
Note : shipping insurance is available optional for small fee, not offered unless is asked and paid for.
Q: What issues are eligible and covered under the warranty?
A- In the event that any item purchased directly from TekDep.com fails within 30 days of the delivery date and it get reported before the warranty expires, We repair or replace at no extra charge as long as the warranty label/sticker is not removed, Must shows no signs of physical or liquid damage/ Bad installation / exposed to static or handled in static hazards Environment.
Q: How to use the warranty?
A-Fill up the easy Warranty & RMA form request that can be found on the bottom of this page,
Next, you ship the faulty item, once we receive the faulty item along with RMA will fix or ship another one to you,
Please note : All returns & warranty packages with no RMA number Will be refused and not honored, must request one using this webpage before mailing anything to us or it will be refused.
Q: Who is responsible for cost of shipping the item for warranty purposes?
A- customer pays return shipping costs and covers packaging, postage and must ship back using trackable shipping method and provide tracking info via email to tekdep.com after the warranty/return approval , once return is approved customer has 5 days to hand to postal service and return the item back, in exchange we ship back the item to the customer at no cost using trackable shipping method.
Q: What’s the average turn-around time?
A-Usually, once we get the faulty item back, will get it repaired or get you another one and ship it back you within approximately 5 to 9 business days, that is not accounting for delivery time as it depends on your location, we ship back using economy method for free unless you like to upgrade to overnight or express at additional cost of $29, Once warranty request is submitted it takes us one business day to respond back to the email provided.
Q: What is Not Covered?
A- All lcd screens and laptop lcd display are not covered under the warranty, we do not provide warranty for broken lcd and if we find liquid damage sign, we also do not cover batteries, but can return within 30days if not broken or damaged, Plus any software issue is not covered under this warranty.
Q: Do i need to backup my date when i want to ship for warranty?
A- Yes, you must backup all of your information & data before sending your computer for any repair, we are not responsible for any data lose.
Q: Whats happens if im not covered by tekdep.com warranty coverage?
A- In event the item you purchased from tekdep.com do fall outside of our warranty coverage due to reasons that void the warranty customer will be responsible to pay for return shipping cost of the item, all items must be collected within 30 days of actual denial email by providing return shipping label or may be disposed to appropriate recycling facility’s due to shortage of space in our facility’s.
Q: Whats happens if i liquid damage or physically damage the item purchased from tekdep.com, is it gone be covered under Warranty?
A- Simply the answer is No, if you damage the item in anyway that will all the warranty rights under tekdep warranty, our warranty only cover issues that occurs under normal circumstances plus do not cover loss due to theft or natural disaster.