Returns & Refunds Policy

Tekdep Return Policy

If your purchase or service does not meet your expectations, we are here to facilitate replacements, returns, or repairs. You can conveniently initiate a return by mail or by visiting our local TEKDEP store in Los Angeles.

Return Eligibility

You may initiate a return for any reason within 30 calendar days of delivery by emailing our support team at [email protected], provided the product is in its original condition. Once you email us, your request will be placed in our queue based on the date of your message. You will receive an RMA or Exchange approval accordingly. Please allow 5–7 business days for processing.

While it may take us a few days to respond, rest assured that your request is already in the system as soon as we receive your email. Be sure to review all return terms, conditions, and any associated costs before proceeding. and the only way of starting a return is only Email.

Starting a Return

For all returns or exchanges, please email us at
[email protected] and include the following information:
1) Your order number. 2) Your full name. 3) Order email address. 4) Reason for the return or exchange. 5) Picture of the item if needed.
- Returning by Mail:
  Once your return is approved, we will provide you with the return address and shipping instructions.
  To initiate a return for a refund or exchange, please complete the return authorization request at the bottom of this page. Return approval and further instructions will be sent to you via email.

Restocking Fees.

A 10% restocking fee applies to all returns. This covers non-refundable payment processing fees (as processors do not refund their fees even when we issue a refund), as well as the cost of packaging, shipping, and restocking the returned item.
Any item that has been opened, used, or is not returned in its original condition may be subject to additional restocking fees. This also applies to parts that were installed or tested and later determined not to be the source of the issue.
If an item is returned in damaged condition or with missing accessories, a higher restocking fee may apply, or the return may be denied entirely.

Responsibility for Return Shipping Cost

To be eligible for a refund, the buyer must ship the item back to us within 14 calendar days of receiving return approval via email. Shipping costs are the buyer’s responsibility.

Refund Processing Time

Once we receive the product, your refund will be processed to the original payment method within 4 to 7 business days, minus any applicable restocking fees.

Conditions That May Void the Right to a Refund
Returned item is altered or no longer in its original condition.
Return Request is initiated after the 30-calendar-day window has expired.
Warranty sticker is removed.
If The item is not returned to us, Or Different item is returned

Timeframe for Shipping Returns

All returns must be shipped through the post office and accompanied by a valid tracking number within 14 calendar days from the date of the return approval email.
If not shipped within this timeframe, the return will be automatically canceled and no longer honored.

Product Accessories and Packaging

Please ensure that all items are returned with their original accessories and packaging. Failure to do so may result in the return being denied or additional restocking fees being applied.

Return Policy Notice:

All returned items must be in their original condition, properly packaged, and shipped within 14 calendar days of the original delivery date, as outlined in the return timeline. Returns without a valid tracking number may be denied, and refunds will not be issued in such cases.

Customers are responsible for all return shipping costs. If items are abandoned, TEKDEP reserves the right to donate or dispose of them to recover handling costs.

Please note that all associated serial numbers are recorded, and we reserve the right to report any fraudulent activityto the appropriate authorities.