🎁 Exclusive Year-End Deal: Unbeatable pricing on the MacBook Pro 16-inch. | Shop Now
We’re Here to Help You.
Our support team provides clear solutions for all your tech needs.
Whether it’s product guidance, warranty details, returns, or shipping information,
this hub is designed to give you quick, reliable answers so you can get back to what matters most.
Shipping
Worldwide Delivery Service
Whether you’re in the heart of a bustling city or nestled in a quiet town, TEKDEP ensures items arrive safely and promptly.
Return
30 Days Easy Return
Sometimes things don’t work out—and that’s okay. Our 30-day return policy is simple, fair, and gives you peace of mind.
Warranty
Extended Free Warranty
All our renewed devices, and repair services come with a 12-month limited warranty for worry-free tech ownership.
Instantly check product details, model compatibilities, and availability.
Powered by Tekdep AI, designed to help you shop smarter.
If you have additional questions, our friendly support team is ready to assist.
📧 Email us at [email protected]
📞 Call us at 1-818-456-4479
“For all your tech needs, from part compatibility to PC builds, data recovery, IT support, and mail-in repairs, we’ve got the answers you’re looking for.”
Let us make your tech experience smooth, seamless, and stress-free.
How can I contact TEKDEP for technical support?
You can reach us through our Contact Us page or via email at [email protected], Our technical experts are available by Email and phone during business hours to assist with part compatibility, data recovery, and repair services. However, we are unable to provide step-by-step installation assistance over the phone. If you are purchasing a part, it is expected that you already have the necessary knowledge to complete the installation.
What is covered under TEKDEP’s 12-month warranty?
Our warranty covers hardware issues resulting from normal use. The first 1 months include free parts and labor, while the remaining 11 months cover labor only. Components like batteries, LCD displays, and software issues are excluded.
How do I submit a warranty request?
Online orders: Use the Warranty Request Form on the Warranty page or email [email protected] with your order number and issue details. Local orders: Bring your device to the TEKDEP store during business hours.
What voids the warranty?
Warranty claims are voided by unauthorized third-party repairs, physical damage, liquid contact, tampering, or removal of warranty stickers.
What is TEKDEP’s return policy?
Returns are accepted within 30 calendar days of delivery. Products must be in original condition with all accessories and packaging. a 10% restocking fee applies for opened or used items.
How do I start a return?
Online purchases: must fill out the Return Authorization Request on our Returns page to receive instructions and approval (please allow 3-5 days for response) In-store purchases: Visit your local TEKDEP store with your item during regular business hours.
Are there any conditions that void a return?
Yes, returns are voided if items are altered, missing accessories, or past the 30-day return window.
What shipping options does TEKDEP offer?
We ship via DHL, USPS, UPS, and FedEx. Free standard shipping is available within the United States. Expedited shipping and international delivery are available at additional costs.
How long does delivery take?
Free USA deliveries typically arrive within 3-9 business days. International orders take 10–25 business days, excluding customs delays. Expedited options are available for faster delivery.
How do I track my shipment?
A tracking number is provided within 1–2 days after your order is processed. Use this number to track your package on the courier’s website.
Who is responsible for import fees and customs duties on international orders?
Customers are responsible for all import fees, taxes, and customs duties required by their respective governments.
How does TEKDEP’s mail-in repair service work?
After submitting a repair request through our Mail-in Repair Page, you’ll receive a call from one of our technicians within 1 business day or sooner to provide instructions on how to send in your device to our service center and to answer any questions you may have. Repairs are typically completed within 1–3 business days after the device arrives at our facility, however, some repairs may take longer.
Do you offer repair warranties?
Yes, repairs include a 12-month warranty covering labor and parts, subject to our standard exclusions and terms.
How can I confirm compatibility for parts I want to purchase?
Contact our support team with your device model and specifications. We can guide you in selecting compatible components.
Does TEKDEP provide upgrade services for laptops or desktops?
Yes, we offer upgrade services for RAM, SSDs, and other components. For MacBook Pros and other devices, our team ensures compatibility and professional installation.
What types of data recovery services does TEKDEP offer?
We recover data from failed hard drives, SSDs, RAID arrays, and other storage devices. We also specialize in recovering data from accidental deletions and corrupted files.
How long does data recovery take?
Depending on the complexity of the issue, data recovery typically takes 5–14 business days. Severe cases may require additional time.
Is my data secure during the recovery process?
Absolutely. TEKDEP uses secure, encrypted systems and cleanroom protocols to ensure the safety and confidentiality of your data.
What payment methods does TEKDEP accept?
We accept major credit cards, PayPal, and other online payment methods. In-store purchases can be paid via card, cash, or contactless options.
Can I finance my purchase?
Yes, we offer financing options for all of our devices, including computers, phones, and tablets. Visit our Financing page to apply.
See what our clients have to say about their experience with TEKDEP. We pride ourselves on professional repair services building long-lasting relationships with our customers.
Subscribe for expert tutorials, pro tech tips, and teardowns.
