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Shipping Policy & Repair Guidelines

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1. General Shipping Policy

Applies to all product orders placed on TEKDEP.

1.1. Order Processing & Tracking

  • Processing Time: All orders are processed within 1–2 business days.
  • Tracking Numbers: A tracking number is automatically generated and emailed to you once processing is complete.
  • Tracking Updates: Tracking information may not update immediately. Please allow 24–48 hours for the carrier to scan the package. If your tracking status has not updated but is still within the estimated delivery window, please wait for the full delivery timeframe to elapse before contacting support.

1.2. Shipping Methods & Estimates

  • Domestic (USA):
    • Standard Shipping: 5–12 business days (includes handling time).
    • Expedited Shipping: Available at checkout for an additional fee. Delivery times vary based on the carrier and service selected.
  • International:
    • Economy International: 10–25 business days.
    • Customs Delays: Estimated delivery times do not include potential delays caused by customs clearance in the destination country.
  • Combined Shipping: When multiple items are ordered, TEKDEP will combine them into a single shipment whenever possible to reduce shipping costs and transit time.

1.3. International Customs, Duties & Taxes

  • Import Fees: International customers are solely responsible for all import duties, taxes, VAT, and customs clearance fees required by the destination country.
  • Payment: These charges are not included in the shipping price and must be paid by the recipient to the carrier or customs authority upon arrival.
  • Clearance: If a package is held by customs, it is the customer’s responsibility to arrange for its release. TEKDEP is not responsible for delays caused by customs holds.

2. Mail-In Repair Guidelines

Applies strictly to customers sending devices to TEKDEP for repair services.

2.1. Shipping Responsibilities

  • Inbound (You –> TEKDEP): The customer is responsible for arranging and paying for shipping to TEKDEP. We recommend using a carrier that offers tracking and insurance (USPS, FedEx, UPS, or DHL).
  • Return (TEKDEP –> You): TEKDEP provides free standard return shipping for completed mail-in repairs.
  • Liability: TEKDEP is not responsible for data loss or damage incurred during inbound shipping. Customers are strongly advised to back up data and purchase shipping insurance.

2.2. Device Packaging Instructions

To prevent damage, please follow these device-specific packing rules:

  • Smartphones & Tablets:
    • Power off the device.
    • Remove accessories (cables, cases) unless relevant to the repair.
    • Wrap in bubble wrap and secure tightly in a padded envelope or small box.
  • Laptops:
    • Place in a padded sleeve or wrap heavily in bubble wrap.
    • Use a sturdy box and fill voids with packing peanuts or air cushions to prevent shifting.
  • Desktops:
    • Remove loose internal components (e.g., heavy GPUs) if possible.
    • Wrap the tower in anti-static foam/bubble wrap.
    • Use a “double-box” method with spacers between the inner and outer boxes.

2.3. Labeling Requirements

  • Include a note inside the box with your Name, Order Number, and Description of the Issue.
  • Seal all edges with heavy-duty packing tape.
  • Clearly label the package with the TEKDEP shipping address provided during your repair request.

3. Frequently Asked Questions (FAQ)

General Questions

  • Q: My tracking number hasn’t updated. Is my package lost?
    • A: Not necessarily. Carriers often skip scans during transit. If your order is within the estimated delivery window (12 days for USA, 25 days for International), please allow more time. If the window has passed with no update, please contact us.
  • Q: Does TEKDEP offer local pickup?
    • A: No. We do not offer local pickup or drop-off services. All orders and repairs must be shipped.
  • Q: What carriers do you use?
    • A: We partner with major carriers including USPS, DHL, UPS, and FedEx.

Repair Specifics

  • Q: What happens if my device is damaged during shipping to TEKDEP?
    • A: TEKDEP is not liable for inbound shipping damage. We recommend insuring your shipment and using sturdy packaging marked “FRAGILE.”
  • Q: Can I combine multiple items in a single shipment?
    • A: Yes. We automatically combine items into one shipment whenever possible to ensure efficiency.

4. Contact Information

If you have questions regarding shipping or your current order status, please contact our support team.

  • Email: support@tekdep.com
  • Live Chat: Available on our website during business hours.

Fast Shipping

From secure packaging to worldwide delivery

Track Your Mail-In Repair Status
Order Shipping Details

No Tracking Number Update

Once your order is processed, a tracking number will be automatically provided within 1–2 business days. Tracking updates may occur at different stages of the process, so if your tracking information doesn’t update immediately, rest assured it’s on its way.

  • Free USA Standard Shipping: Orders typically arrive within 5–12 business days, including handling time.
  • Economy International Shipping: Orders typically take 10–25 business days, excluding customs delays.

If your tracking hasn’t updated but you are still within the estimated delivery window, there’s no need to contact us. Please allow the full delivery time before reaching out.

Expedited Options

For an additional fee, customers in the United States can choose expedited shipping at checkout. Delivery times and fees vary based on the carrier and service selected.

Combined Shipping

When ordering multiple items, we’ll ship them together whenever possible to save you time and shipping costs, even for expedited services.

Mail-In Repair Shipping Guidelines

For mail-in repair services, it’s crucial to package your devices securely to avoid damage during transit. TEKDEP covers the cost of sending your device back to you after the repair, but customers must arrange and pay for shipping to TEKDEP. Here’s how to get started:

Steps to Ship Your Device to TEKDEP

Procure a Shipping Label

  • Purchase a shipping label through your preferred carrier (USPS, FedEx, UPS, or DHL). Choose a service that includes tracking and insurance to protect your device.

Backup Your Data

  • Before sending your device, back up all important data. TEKDEP is not responsible for data loss during the repair process.

Prepare Your Device

  • Power Off: Ensure the device is powered down.
  • Remove Accessories: Remove chargers, cables, and peripherals unless they are directly related to the repair request.

Secure Packaging Instructions

  • For Smartphones & Tablets:
    • Use a padded envelope or small box with bubble wrap to protect the device.
    • Ensure the device is tightly secured to prevent movement.
  • For Laptops:
    • Place the laptop in a padded sleeve or wrap it with bubble wrap.
    • Use a sturdy box, filling any empty spaces with packing peanuts or air cushions to prevent movement.
  • For Desktops:
    • Remove loose internal components (e.g., graphics cards, hard drives) if possible, and wrap them separately.
    • Use anti-static foam or bubble wrap to protect the tower.
    • Double-box the desktop for added protection, placing foam or cardboard spacers between the inner and outer boxes.
  • For All Devices:
    • Seal the box securely with packing tape.
    • Clearly label the package with your name, order number, and TEKDEP’s shipping address provided during the repair request process.

Ship Your Package

  • Drop off your package at the carrier’s location or schedule a pickup. Retain your tracking number for reference.
Packaging Tips for a Safe Delivery
  • Use Sturdy Boxes: Avoid using flimsy or previously damaged boxes.
  • Label Clearly: Include both your return address and TEKDEP’s address.
  • Insurance: Purchase insurance coverage for high-value items.
  • Tracking: Always use a tracked shipping method to monitor your device’s journey.

Shipping FAQ: Everything You Need to Know

When will I receive my tracking number?

A tracking number is automatically provided within 1–2 business days after your order is submitted. It may take additional time to update at various stages of delivery, but rest assured, this is included within our standard handling time.

My tracking number hasn’t updated. What should I do?

If your tracking number hasn’t updated but you’re still within the estimated delivery window, there’s no need to worry. Free shipping orders within the United States typically arrive within 12 business days, and international orders within 25 business days. If your delivery window has passed and there’s no update, please contact us for assistance.

How long does delivery take?
  • United States: Free standard shipping orders arrive within 5–12 business days, including handling time.
  • International Orders: Economy shipping typically takes 10–25 business days, excluding any customs delays. Expedited shipping options, if available, can reduce delivery times.
Does TEKDEP offer expedited shipping?

Yes, depending on availability, you can upgrade to expedited shipping during checkout for an additional fee. Expedited services are available through major carriers like DHL, UPS, FedEx, and USPS.

Can I combine multiple items in a single shipment?

Yes, depending on availability, you can upgrade to expedited shipping during checkout for an additional fee. Expedited services are available through major carriers like DHL, UPS, FedEx, and USPS.

Does TEKDEP offer local pickup for orders?

No, TEKDEP does not offer local pickup or pickup windows. All orders must be shipped to the provided shipping address.

Who is responsible for import fees and taxes?

For international orders, customers are responsible for paying any import duties, taxes, and customs fees required by their country. These charges are necessary for timely customs clearance.

How do I handle customs clearance for my package?

If your package is held by customs, it is the customer’s responsibility to arrange for its release. Please ensure that all required fees are paid promptly to avoid delays.

How do I securely package my device for mail-in repair?

Proper packaging ensures your device arrives safely. Follow these steps:

  1. Include Documentation: Add a note inside with your name, contact information, order number, and a description of the problem.
  2. Wrap the Device: Use anti-static bubble wrap to cover the device securely. Ensure all fragile parts, like screens, are protected.
  3. Box Selection: Choose a sturdy box slightly larger than the device to allow for protective cushioning.
  4. Add Cushioning: Fill the box with foam peanuts, air pillows, or bubble wrap to prevent movement during transit.
  5. Seal the Box: Use heavy-duty packing tape to seal all edges securely.
Can I send my device without a shipping label?

Yes, but you’ll need to procure your own shipping label through your preferred carrier (USPS, FedEx, UPS, or DHL). TEKDEP covers the cost of shipping the repaired device back to your home but does not pay for inbound shipping.

What if my device is damaged during shipping?

TEKDEP is not responsible for damage caused during inbound shipping. To minimize risks:

  • Use proper packaging techniques.
  • Opt for shipping insurance through your chosen carrier.
  • Ensure the package is clearly labeled as “FRAGILE” if necessary.
Do you offer return shipping?

Yes, TEKDEP provides free return shipping for mail-in repairs. Once your repair is complete, we’ll send the device back to your home at no additional cost.

Can I track my package throughout the process?

Absolutely! You’ll receive a tracking number for both inbound and return shipments. Monitor your device’s status from the time it leaves your home to when it’s repaired and sent back.

What carriers does TEKDEP use for shipping?

TEKDEP partners with reliable carriers, including USPS, DHL, UPS, and FedEx, to ensure timely and secure delivery.

What should I do if I need help with shipping?

If you have questions or concerns about shipping your device, contact our support team via email at support@tekdep.com, or use the live chat feature on our website for immediate assistance.

This FAQ ensures that you have all the necessary details to navigate TEKDEP’s shipping process smoothly. Let us handle the rest while you enjoy peace of mind!

 

Still Have Questions?

If you need further assistance, contact us at support@tekdep.com, or visit our Warranty, Returns, or Contact Us pages for more information.

We’re here to make the process as smooth as possible, whether you’re shipping a single device or managing multiple repairs.