Return FAQ & Policy.
Our Promise To You,
Here At TEKDEP We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home or office. If you are not fully satisfied with your purchase or service, let us help you with a replacement, return or repair.You may return your product using mail or visit local TEKDEP store in los Angeles.
Q. What is eligible for return?
A. You may return your purchase for any reason as long as still in original condition within 30 calendar days.
Q. How would I start a return & Where To Return?
Mail Your Return : If you’re planing to ship back the product to tekdep for refund then Please fill-up the return authorization request on the end of this page for return approval and instructions.
Visit Local TEKDEP : If your planing to visit your local tekdep store to return in-person, Kinldy make sure to visit during normal business hours and bring the product you have purchased back along with any accessories such as power supply or box within 30 calendar days.
Q. Restocking Fees.
10% restocking fees applies to all returns as Long as item is still in the original condition and all accessories are returned, if item is damaged or accessories are missing than restocking fee maybe grater or return may be deny.
Q. Who will be responsible for the cost of return shipping cost?
A. buyer is responsible to ship back the unwanted item back to us for refund within 7 calendar days of the return approval email.
Q. What can void the right of return for refund?
A. If the item returned in different condition or if alternated in any way or no longer in the original condition, or once the return time window expired or if warranty sticker get removed or returning after 30 calendar days.
Q. How long it takes to receive my money back?
A. Once we get the product back we process your refund minus any restocking fees back to your original payment method within 2 to 5 business days.
Q. If I need to ship my return, How Long time I have to hand the return to post office once return is approved?
A. All returns must be handed to post office and shipped back along with valid tracking number no later than 7 Calendar days from return approval email date or else return will be automatically canceled and no longer honored.
Q. Product accessories and packaging
A. Please return items with all accessories and packaging. If you do not, we may deny the return.
Return policy Notice: All returned Items must be returned in original condition and packed with sufficient packaging and shipped within 30 calendar days of the original delivery date within the return timeline window with valid tracking or else return may be denied and no refund will be give within in that event customer is responsible for all return shipping cost they decide must collect within 30 calendar days in event of return denial, if item is abundant tekdep may donate item to recover cost, All serial numbers associate to item are recorded, we reserve the right to report any act of fraud to authority.
SUBMIT A RETURN REQUEST
TEKDEP Store & Online Return Policy.